Cancellations must be made before we send the order. If the order has not been shipped, a refund will be issued by the same method of payment the order was originally charged. If a cancellation is placed after the order has been shipped, it is the customer‘s responsibility to send it back to us. Once we received the package, a refund will be issued. Shipping and handling charges are non-refundable. All refunds are processed within 5 business days. We reserve the right to cancel any order at any time.
1) If you did not receive the product within the guaranteed time(35 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item OR if the items got damaged in transit, you can request a refund or a reshipment.
To be eligible for a refund or exchange, you must first email us within 7 days of receiving the products at firstname.lastname@example.org with pictures of the damaged items, then return the damaged item to us. Upon the receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
2) We cannot be responsible for any tariffs, CUSTOM RESTRICTIONS or other regulations that apply in Buyer’s country. We encourage you to speak with your customs office if you have any questions.
3) If for any reason the package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in good condition. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges. Only the amount paid for the products will be refunded.
4.) The customer is responsible for any duties or taxes that may apply. It is also the customer’s responsibility to negotiate for the release of their package in the event that it is held up by customs. We can provide necessary paper works/certification, if available, to help with the negotiation.
5) It is customers’ responsibility to track their orders through your countries respective Postal Service Customs or Website provided, if available. You can email us if you are having problems tracking your orders or if there are any delays.
6) Return To Sender (RTS) items due to the following reasons will be shipped again provided that you pay another shipping fee.
– Address not existing.
– Person unknown at the address.
– Address vacant.
– Any other reason for which the customer is solely liable.